Delivery
Can I collect my order?
Of course, more than half our orders are collected, just indicate on the instructions that you want to collect, and we will email you when your order is ready. Or alternatively you can email or call with your order.
Do you only accept orders online?
No, you can order by phone, email or in person. Just contact is in whatever way you suits you best, and our friendly and helpful team will take it from there.
When are you open?
We are open to the public from 9am to 5pm Monday to Friday, when you can phone, email, or call in person to either place your order or collect your order when ready. Of course, you can also order online via this website.
Can I upgrade to a courier service?
Yes you can, it costs: £7.99 - we call this service "Platinum Service".
What is the Platinum Service?
Platinum service is only available for mainland UK, it is a next day service via our courier (Interlink Express) that will require a signature upon receipt. Interlink Express will text your mobile number (if you have supplied it when ordering) with an estimated time frame for delivery on the day of your order. If the driver does not arrive during the specified 1 hour window, please call Interlink on the number provided on your text message.
When will Cherish send out my order?
We despatch the next working day after the day you placed your order (i.e. not including weekends).
Can I track my order?
If you've setup an account with us rather than checking out as a guest you can see when your order has been despatched by logging into your account and viewing the status. Once the status says "complete", your order has been engraved and will be despatched that day. If you've entered in your mobile number and you are in the UK using our platinum service (rather than Royal Mail) you will receive a text message with the tracking information for the delivery (this service applies if you've checked out as a guest or setup an account).
How will Cherish send out my order (UK)?
For the UK... Via first class post as standard (£4.99 - estimated 3-5 day delivery time - but please allow up to 10 days). To upgrade your despatch for UK mainland orders to a next working day courier service (2 working days in total as we despatch the next working day after the day of ordering) opt for the £7.99 Platinum Service - please note working days are Monday - Friday (not including Bank Holidays).
What if I spend over £50?
If your order is £50 or over in value (and you are in The UK) carriage is free via Royal Mail First Class Post.
What if I'm not home when the parcel is delivered?
- First Class Post - if the parcel is too big to fit in your letterbox or if the delivery can't be left safely (i.e. in a communal area), the postman will leave a calling card and you will need to collect from your local sorting office or arrange re-delivery (this is not charged for).
- Courier Delivery - if there is nobody home to sign for the parcel they will leave a card - you will need call the number on the calling card to arrange re-delivery (this is not charged for).
(Please Note; it is your responsibility in the case of either of the above circumstances to collect or to arrange re-delivery, Cherish will not accept responsibility where this has not occurred, or where the calling card has been mislaid or lost).
Do you ship Internationally?
We are based in the UK where we primarily despatch to. But yes we do also offer despatch to the following areas (the standard delivery charges are shown):
- Europe* + £12.50 (Royal Mail International Signed For Service)
- The US & Canada** + £17.50 (Royal Mail International Signed For Service)
- Australasia & Japan*** + £17.50 (Royal Mail International Signed For Service)
* Andorra | Austria | Belgium | Bulgaria | Croatia | Cyprus | Czech Republic | Denmark | Estonia | Finland | France | Germany | Gibraltar | Greece | Guernsey | Hungary | Iceland | Ireland | Isle of Mann | Italy | Jersey | Latvia | Liechtenstein | Lithuania | Luxembourg | Malta | Netherlands | Norway | Poland | Portugal | Romania | San Marino | Slovakia | Slovenia | Spain | Sweden | Switzerland | Vatican City
** Canada | United States of America
*** Australia | Japan | New Zealand
Do I have to pay 20% VAT?
The following areas that we ship to don't have to pay VAT: Andorra | Australia | Canada | Iceland | Japan | Jersey | Guernsey | Liechtenstein | New Zealand | Norway | San Marino | Switzerland | United States of America | Vatican City. Consequently when checking out 20% VAT will be removed from the total.
Caveat
All lead-times and delivery services are subject to change at no notice in times of severe adverse weather conditions / acts of God.